Recent Reviews from AutoNation Ford Amherst

They kept me informed throughout the whole process. Explained everything and got my vehicle done really quick.

This dealer was very responsive and helpful. Quan did a fantastic job with my vehicle. I would highly recommend.

The sales staff are very friendly, respectful, and knowledgeable. There was no pressure from them and they answered all of our questions in ways that we could understand. We will go back to Autonation when it is time for us to get another vehicle.

Jeff and the team at Autonation Amhurst are my go-to when it comes to purchasing a new or used car or truck. this purchase makes my 7th or 8th vehicle I purchased from him over the past 20 plus years. Most recently I contacted Jeff about purchasing a used truck, and within a couple days he was able to locate one that fit my needs and budget and had a deal set up and ready to go. He made the entire process quick and easy to get done and on the road.

fast and good service everytime!

Great job fast job and they couldn't have been more friendly

Nate really took great care of me. The process was very easy.... AFTER I found a car. The stock of used vehicles is very very low and all the cars I really wanted needed to be serviced. But a satisfactory experience all in all.

Marquand was very helpful in getting my leased vehicle returned.

I trust AutoNation to take care of my 2019 Ford Edge. I have used their services for many years and have had no problems.

Took car in for oil change and current maintenance schedule. I also was hoping they would repair the recall issue, however they didn’t have the parts in stock. Now I have to return for another repair.

although they were short staffed like everybody else's these days they were kind and courteous. they took care of my vehicle and answered all my questions about paying off the vehicle and the warranty.

I am so happy, i never believed i will be this happy again in life,i lost my job because of this deadly disease called Herpes virus because it was considered as an STD and is an incurable disease, i was so depressed was thinking of committing suicide, till i explained to a friend of mine, who directed me to Dr ederibhalo, that was how i contacted him and got the medicines from this doctor and i got cured for real, I just went back to my work and they also carried out the test to be real sure and i was negative. Please contact Dr. ederibhalo if you are herpes positive or have any STD diseases. His email is: drederibhaloherbal@gmail.com or you can message him on whatsApp: +234705 311 2365 https://www.facebook.com/profile.php?id=100089619710527&mibextid=ZbWKwL

I went in for service, and Sean (sorry if I misspelled) was great. He explained the process, and was very kind and helpful. I?d give 10 stars if I could

Always go here for oil changes and they are always timely and do a good job.

My family and I have taken our cars here a couple times throughout the last couple of years. Yesterday, will be my last time ever going there. I took in my car to get an estimate of the damages and a trade in value. I searched in the area and compared prices. My service assistant (I won't name names) told me it was going to be a max of $250 (after tax and shop fee) and it will be there for a couple hours (I was on a time crunch that they knew about). I took my car in at 11AM and had not heard anything back until 10AM the next day when I decided to call for an update. Not only did I have to call to check on the status of my own car, when I went to pick it up my invoice was $489, not $250. $500 for diagnostics?! When majority of the issues I brought it in for were problems they have already fixed in the past. All in all they charged me almost $500 to tell me I owe over $5000 in damages.

😎Shawn VanAntwerp is the best! He's always spot-on and friendly as can be. Even if I'm just checking out a new vehicle, if he sees me, he always says Hi, etc. He's a great Guy doing a great job!

Sean in service is quick too respond to all our needs, for both my F150 and the Explorer

I went in for service, and Sean (sorry if I misspelled) was great. He explained the process, and was very kind and helpful. I’d give 10 stars if I could

They got me right in were professional and it didn't take long

So I brought my car for recall work? on my 2018 fusion? My radio went black as well? all warranty work? they called me and said my car was done, but only the engine work? so.. I asked about the radio. she said.. well you have to pick your car up.. we have to order you a part for the radio? it will only take a week.. I have a 100 dollar deductible?. Warranty work.. she wanted me to bring my rental back? pay the 100 dollars?. Take my car home? take my car back a week later and pay another 100 dollar deductible.. PAY ONE DEDUCTIBLE FOR BOTH WARRANTY WORK? INSTEAD OF TWO? and it?s a week later.. just leave the my car there and pick it up next week!!

Great experience. Just a little challenging trying to contact them.

The staff & Shawn were very professional and thorough on my service with them on 5/9/23. I recommend them highly. Brian Dixon from Lewes, Delaware

I have purchased/serviced my vehicles at Autonation in Amherst for many years. I trust them to advise me on current service requirements. The folks are friendly and keep me updated on repairs or if other issues are found during their inspection. The vehicles are ready on time, I am treated courteously, and they take the time to answer any questions,

Was not happy at all with the service department, took my truck in to have the front brakes checked because brakes are surging and pulls to one side when Appling the brakes and they tell me they can't find the problem I'm not going to the Amherst, ohio location for work anymore

My truck was quoted to be repaired estimate said 2 weeks I'm going on 2 months now and I still don't have my truck back. Service tech not updating me when I call. Nor are they explaining why it's taking so long. They did not offer me a chance to have a loaner car and rental car costs are building up. I have bought 4 vehicles from them and will not return customer service This location is beyond poor. Follup on this review service is still poor and after paying $14000 for engine replacement repairs. vehicle ac doesn't work which they are claiming was not their fault even tho it looks like someone used vise grips right where the leak is from. And they say water pump is also bad which should have been caught first time. So now I'm looking at another $2000 in repairs. Ok new update just got truck back today after not having it for another 3 months. I didn't make it 50 miles same day as getting it back and check engine light is on again. So returning to dealership in morning yet again only had truck a few hours seriously. Dealership needs to do something to make this right!!!

was great.. kaitlyn and jessica were the best.. very helpful and always had a smile on there face..oil change done within one hour.. would recommend to everyone. and again thank you to the ladies that were soooo very helpful..

My 2012 F250 super duty was in an accident in Amherst,Ohio which is approximately 240 miles from my home.The customer service people and Frank the collision manager were really fantastic right from the start.I was kept up to date on the progress of the repairs constantly.The quality of workmanship was outstanding.I was really impressed with the finished job, when I went to pick my truck up.The bright side of an unfortunate incident was that I got to meet Frank and work with AutoNation.They are by far the best dealership I have had the opportunity to deal with.

Great, friendly, on time service. Delivered as promised.

Service it's always great.

I like this place, bought my car here and now they do my service. Pretty quick with the oil change, so I just wait. Service advisor always takes good care of me.

Great service. Done in a timely fashion

Great work Kept me informed of status Technician was great in communications

Friendly people. No pressure sales. In and out of the dealership quickly.

My truck was in for service for 5 months. This was not AutoNations fault it was a supply chain issue. Parts are hard to get. AutoNation did everything they could and it was greatly appreciated. I’d like to thank Rod Lamie, Shawn V., and Mary for being awesome and taking care of me.

The buying process was quick and easy! No pressure, no hassle! Found the vehicle I wanted and drove away that day! Amazing!

Great service, great quality, so happy with purchase 10/10

4/30/23 Another successful visit at AutoNation Amherst. Jeff is the best. I bought another Ford F-150. Love it! Jeff Wells is my #1 sales person; I have been buying/leasing from Jeff since 2000. My having to purchase a truck was unexpected; I called Jeff at 8:00 pm on a Friday evening, told him I was looking to buy a used Ford F150 4WD and what I wanted to spend in regard to payments. He called me first thing in the morning with what he had and asked if we wanted to come up (45 min to 1 hr trip). We made arrangements to go up and he was ready for us to test drive. We ended up buying another truck instead (pretty blue one - lol) but Jeff provided us with exactly what we needed. I don't know a whole lot of sales people my husband likes, but Jeff is one of them. Actually may be the only one! Very trust worthy and not pushy at all! Customer Focused all the way. Thanks Jeff!

Jeff Wells was an awesome guy to work with, actually got more than they quoted me for buying my vehicle..

I was really impressed with the great selection of cars they had, along with the professional sales associate, John! He’s just an everyday guy that listened to what we asked for and delivered! We will definitely be returning!!!

Went in for a flat tire on my 4 month old Bronco sport. They had me repaired and back on the road in under an hour. Communications were great, and i was sent pictures as the issue was diagnosed and fixed.

Jeff was patient and kind. He went above and beyond to listen to our needs and get us the exact vehicle we wanted.

Shawn V. Was very helpful. Parts took time to arrive, but he kept me well informed on the progress.

Everyone was very kind and helpful. They explained everything and gave me a breakdown of cost before hand. I was able to drop off my vehicle and they had it ready quickly so I could get back to my normal day to day.

It was a quick and easy process and walked out with a check in under 40 minutes.

Love the evening drop off. They called with updates and to tell me when my van was finished.

Great service person was very helpful!! She help me with fining my ford pass points. She explained my options for repairs and was very pleasant to talk to!

I hope AutoNation enjoys their 15% shop charge. I will never have my car serviced or buy another vehicle from AutoNation ever again. You constantly add extra fees and overcharge enough is enough.

Everything is always smooth when I take my car here. The ONLY reason I gave 4 stars for quality of repairs is because I reported the same issue (that recently got fixed) a couple years ago and it either wasn?t fixed properly or broke again?or never got fixed. Shawn was awesome.

Harry Pilson and Matthew Hawley are the most amazing individuals who are able to assist ANYBODY into getting a good car! My experience in purchasing a reliable vehicle was nothing less than the best!

Izaiah helped my wife and I purchase a new Ford Bronco. He was a pleasure to work with. Very courteous and patient through all of our questions without ever coming off as pushy or pressuring us. We are very happy with our purchase and our experience at AutoNation Amherst.

Great people, fast and friendly service.

Great experience buying my new Bronco. Salesman was cordial and informative with no high pressure. Trade-in process was simple and received fair market value for my old car. Highly recommend.

My experience with Ford AutoNation was absolutely amazing! I was able to get into a reliable vehicle at a price that I am able to afford with no gimmicks whatsoever and recommend them to anyone else that is in need of a reliable vehicle.

Very good 👍

The team did an amazing job.after the accident there was a lot damage and it turned out better than expected

Sold them a car, quick and easy!

Car was not ready timely. Repair done gratis. Very good customer service from employees involved.

Overall they made purchasing a car very simple and quick. I was in and out and so many people congratulated me and even helped transfer plates from my old car to my new one. They even followed up with me through email to make sure I was satisfied and if I ever need anything to let them know. I would definitely recommend this dealership to a friend !

Overall they made purchasing a car very simple and quick. I was in and out and so many people congratulated me and even helped transfer plates from my old car to my new one. They even followed up with me through email to make sure I was satisfied and if I ever need anything to let them know. I would definitely recommend this dealership to a friend !

I have a Ford 2012 Ford Focus and periodically the car needs work. I consider the dealership Auto Nation, each time the staff is always very courteous, and professional., and knowledgeable about my car. However, I may not agree with the cost of certain repairs. But the service is great, Shawn, Jessica, my service writer(s), Rod the service manager, at Auto Nation all seem to have a customer service at their best interest. I even had an Automobile accident a few years ago and had to have collision work done at Auto Nation, and Bob and their staff were very professional and did satisfactory work. I have recommended and would recommend Auto Nation for business.

Very nice staff and well informed . Answered all my questions and very professional.

I am impressed with Shawn & crew. They are courteous and professional. I feel as if they really care about my satisfaction with Autonation.

Ask for Jeff Wells

Like usual, Shawn is Johnny on the Spot!! Always courteous, Always keeps me informed throughout the whole process and ALWAYS PROFESSIONAL.

Purchased my Mustangs GT here four years ago. Went to this dealer 25 miles from my house as they had what I wanted at a good price. I have continued to get the car serviced here, in spite of the distance, as I find the people there to be courteous and efficient. I ask them to ?Do what the car needs? and have had no problems, no overcharging. The work has been done promptly and the car continues to perform well. The waiting area is above par. Very satisfied.

Worst car buying experience EVER! Sat there for hours, have a 700+ credit score and a great job. Had the keys in hand car was washed and gassed up all we had to do was sign. Finance manager then told us there was an issue and we cannot have the car. Ridiculous!

For the last 10 years ( since I have been back in Ohio) I have purchased my vehicles from here and serviced my vehicles here. I trust them. Hands down.

Awful experience! Was approved for the SUV had keys in hand was made to put insurance on the SUV. Then after hours of waiting we were turned away with a 700+ credit score.

I was having issue getting a recall done at another dealership and Autonation Amherst got the part ordered without any problems.

Amherst autonations always takes good care of my vehicles. This is my 3rd truck I just drop off and not have to worry about anything.

Shaun was very helpful, friendly, and detailed in the discussion regarding the repairs required for our truck. Honest about the costs, and the time it would take to acquire the parts and perform the repairs. Honesty and a smile and go a long way to building a friendship, and trust.

Jeff was very sincere, personable and knowlegable and found us the exact car we wanted.Jeff, John, Sam, walked us through everything and did all they could to make it a painless and pleasant experience and it was! It was our third new car from AutoNation and it was the best experience that we have had ! We will be back.

Looked all over to have my insturment cluster programmed and they were able to do it same day

My experience was very good. They kept in contact with me the whole time. I feel like my car was done in a timely matter. Thank you!

Super speedy work and check out process. I had multiple issues with my vehicle and it was only there for a day.

We had the best experience purchasing a used car from AutoNation. We felt comfortable and at ease. There was a sense of excellent customer service, integrity and honesty. It was not pressure filled and time consuming as all previous car purchases were experienced. Izaiah was wonderful and extremely attentive and helpful with all our needs and questions. They went above and beyond any other dealer we have worked with. We will be back!

Hit a deer and really banged up the front drivers side of my vehicle. AutoNation Amherst came to the rescue, fixing everything to the point I can't even tell there was damage. They got it done on time, worked seamlessly with my insurance company and kept me informed along the way. These guys rock!

great people!! they take cate of you

Fast in and out service

I took my sons car here in 9/22 for a coolant leak. I was told from a neighborhood shop it was the engine failing. Ford told me it was a heating hose issue and the problem was resolved. 3 weeks later the Ford Escape started smoking and we took it back. It was on a Monday and I called them that Thursday for an update. They hadn’t even looked at the car!! It took 2 more weeks for them to say yes, it’s the engine. Fast forward 5 months later, the car is still there. They just realized that no one ordered parts. It took them 5 months!!! I got a call saying I need to return the loaner within a day. So I’m left without our vehicle and they want the loaner back. Their service department is downright HORRIBLE.

I took my sons car here in 9/22 for a coolant leak. I was told from a neighborhood shop it was the engine failing. Ford told me it was a heating hose issue and the problem was resolved. 3 weeks later the Ford Escape started smoking and we took it back. It was on a Monday and I called them that Thursday for an update. They hadn’t even looked at the car!! It took 2 more weeks for them to say yes, it’s the engine. It is a few miles over the warranty for a RECALLED engine and they won’t provide assistance. Fast forward 5 months later, the car is still there. They just realized that no one ordered parts. It took them 5 months!!! I got a call saying I need to return the loaner within a day. So I’m left without our vehicle and they want the loaner back. Their service department is downright HORRIBLE. I reached out to them over the past few months with NO response, and then I get a call saying, by the way we never ordered your engine and we need the loaner back. Unbelievable

Thank you to Auto Nation Ford Amherst. I have purchased all of my vehicles w/ your company for the past 20 yrs plus. Your service department have serviced all of my vehicles. Your kind, efficient service has been great. Thank You! You make me smile each time I drive my vehicle. :)

Super speedy work and check out process. I had multiple issues with my vehicle and it was only there for a day.

Super speedy work and check out process. I had multiple issues with my vehicle and it was only there for a day.

I've had some long waits and messy work with oil changes. I'm glad to say that this wasn't the case for my service at AutoNation Amherst.

Very good. Service was done quickly.

Helped us get finance when nobody did

Best experience I have ever had buying a new vehicle. Thanks again

No good

Great staff to work with and the process was quick! Would highly recommend

Izahia was a great and knowledgeable salesman! Process was easy and quick.

First class all the way!! From start to finish!! Very nice people, Christine Adkins was a awesome sales lady. Gave us just what we wanted, and stayed in our budget!! Highly recommend!!

Great Salesman Marquan Bason and finance guy Harry were fantastic to work with

I ordered a 2023 Maverick through AutoNation Amherst. When it arrived the buying process went smooth. They kept their word on the price agreed upon when I ordered and didn't try to jack up the price like many others are doing on the Maverick. When I told them I wasn't interested in any of the extras, they didn't try pressuring me with the extra sale tactics. The whole process went smooth and I never felt pressured to buy anything I didn't want. This is how all dealers should treat their customers! Thanks to my Salesman Tony Naples and Sales Manager Jeff Fiala for treating me right!

Ordered a 2023 Maverick. When it came in the process went smoothly and they didn't pressure me into any of the extras I didn't want. I was worried they might try to raise the price but they kept their word to the price quoted when I ordered. I dealt with Tony Naples and Jeff Fiala. Would recommend!

Jeff, John and Harry were truly the best people I have ever worked with when buying a car. I have never leased before and they mad me feel very comfortable with it. It was a great day, and they made it fun too!

Shawn V has been working with me to get my warranty repair on my vehicle. He made the process smooth and easy (and put me into some fantastic loaner cars in the process) I appreciate him and the techs so much & they even managed to complete a recall repair on my car as well which I was planning on scheduling time to get done! Thank you!

Everything was checked over and Kaitlin went through past service calls to see if there were any warranties still remaining on items that needed attention

I took my car in for an oil change and minor maintenance. Shawn V. was great to deal with. He was professional, took time explaining things to me with patience and took time with me answering all my questions. I will take my car back to AutoNation whenever need be to Shawn V. and the rest of the team because they all treated me right.

The person they have doing their car details is great. I had won a free detail in a fundraiser a few years ago and traveled the about 35 minutes from home out there for it. It was the best clean if ever had done so I don’t mind driving the distance to go back. Will definitely use them for as long as mr clean detail superhero still works there! Also, the pricing is pretty reasonable for a professional detail. Places directly close to me were quoting about $75-$100 more for a wrangler.

My grandson went to take his driver's test in his new Bronco. Back right blinker light was not working. Disappointed that he could not get his license that day. They rescheduled for the next day. They could not locate the correct blinker light. They went to two different places in order to get the right one. A young lady was very helpful. Happy ending. Grandson passed his test!!

Rude service department they messed up my car and don't want to fix it under warranty plz don't go here

prompt processing upon. arrival quick and thorough service. completed quicker time frame than advised

Recently bought a Ford Bronco, oil change done with Amherst Ford Dealership. The oil change was recently priced, things done well. They also ran my vehicle thru the wash. Couldn’t beat it!

WOW. After being "ghosted" by Ford's Roadside Assistance, Shawn V. at AutoNation Amherst came to the rescue. Yes, I waited over waited 6 hours for Ford's Roadside Assistance and then they said they could not come until the next day ...and then... they canceled. Who does that? Look closely at Shawn--there is a halo over his head. He is an angel. I think if he ever leaves or retires, I will sell my car and go back to horses. No one can even come close to the customer care that he provides. He should hold a class on customer service and invite Fords Roadside Assistance. They could learn a lot from Shawn. Thank you Shawn.

Shawn helped me determine how many new tires I should get after I had a back tire blowout on me. The tires were ordered and came the next day. Thanks for helping me feel safe in my vehicle again.

I had my vehicle towed in for service I was unable to complete myself. The staff was very helpful, and even when another issue arose, the staff continued to put customer service at the forefront of my interaction. I would absolutely recommend this dealer! Thank you for making a bumpy repair experience go as smoothly as possible!

Excellent service. Excellent personnel. Always a pleasant experience no matter how big or small the problem is.

Did an excellent job, brought a few things to my attention . Was happy with the work done.

Did an excellent job, brought a few things to my attention . Was happy with the work done.

Always so helpful when I get my oil changed and keep me in the loop

Sean was very informative and attentive. The task was completed quickly and more importantly correctly.

The team was very courteous, down to earth, and timely. All around great service and a great experience.

Great services and will go back and very helpful

Fast service! Was able to call and get in within 4 days 😎🤟

Brought my new Maverick in for its first oil change and couldn’t have been happier with the service. Shawn was my service manager and he was very helpful and polite. Was in and out in an hour.

Their customer service is horrible. It almost feels like they don’t want you to actually be there.

great service and got my truck in quick. Shawn was great and communicated well through the whole process. will return in the future because of the service.

Want to Thank Shawn and his crew for the outstanding work on my 150 This past week, as always his attention to detail and delivering on his promises come at a time when what we expect isn't always what we get. I have trusted Autonation Ford (formerly Mullinax) with both my purchasing and service for over 25 years and will continue to use their services with upmost confidence for years to come Thomas Vansickle, Amherst Ohio

My Oil change was done in a timely manner Shawn explained what was needed to be done to my escape and said I can set up a appointment when ready to get the items done

Everyone is so pleasant and helpful. I?ve never had a bad experience. Everyone seems to go above and beyond ??

Great service,friendly and professional.

Great service, very friendly and honest

Took longer than I expected for an oil change, but when I picked up my car, at least it was washed 😊

Good enough, got truck from Ford finally.

Easy to make an appointment for my vehicle on short notice ( required tow), and when I couldn't pick up phone calls, service texted me details of their diagnosis, making it easy to see all the details of repair options and even pay online.

I had my truck in for some cosmetic work in collision and maintenance done in service all scheduled through Ed in collision. It was all done in a timely, professional manner.

The service I get has always been great, what I like most is that they'll tell you if you have a problem with your vehicle, and the cost to fix it, your not kept wondering or guessing, I have family and friends that go to AutoNation in AMHERST now because they are impressed how my ten year old Ford Escape S is still running and looking good for it's age, THANK YOU AUTONATION

Although I didn't have an appointment, the Service Department took me in right away and for that I was extremely grateful.

This was my first visit. I was impressed by how professional and helpful the staff were. I will definitely return in the future.

I spent HUNDREDS at another dealership trying to get my car fixed while under warranty. They kept telling me nothing was wrong but continued to take my money to look at it when i had problems. I came to Auto Nation for a collision repair and asked them to look at my vehicle where I was having an issue outside of my accident. They looked at it, ordered the parts immediately after assessing at my car and had me schedule to get my issue fixed soon after the parts arrived. They didn?t charge me extra to look nor try to take my money like Liberty did. I am very satisfied with the customer service and the help I received. I wasn?t satisfied with the how something was done with the collision repair, they had no issues fixing it to my liking. Auto Nation in Amherst is GREAT!

They was really good about keeping me updated on my car and how things were going and when I would be able to pick it up...

I went without my car for FOUR MONTHS due to a part being on back order only to find out that NOTHING HAD BEEN FIXED. I either had to spend 2k$ and then some or trade it in. Realizing I only owed 1k on my car I asked to trade it in. They offered to buy it for 2500$ then told me my only option w a different car in my price range was a 2015 escape for 390$ a month. HOW IS 390$ REASONABLE FOR A 2015 escape ?! I said no thanks. And they said “we aren’t interested in buying your car if you won’t get one from us” WORST CUSTOMER SERVICE EVER. Not to mention the part for my car was under warranty so they paid for a rental that was HELL to get. They claimed that the part they replaced isn’t the issue but I picked up my vehicle in the exact same condition they received it in. That makes it VERY hard to believe they even did anything. Never. Again.

Ford Auto Nation treated me great, they made my wife and I feel special we walked away with the feeling how we would be a return Costumer, Darin Beckwith gave us a really good deal on our Ford Ecosport

Shawn always takes care of me and my car when I come in. My husband always liked dealing with him. Since my husband passed and I have to do it I love knowing there is someone there for me. Thank you

Shawn Van Antwerp listened to my concerns and took care of everything in a timely manner! Thank you!

I've used AutoNation Amherst almost exclusively for maintenance and repair of my Ford vehicles for many years, and I've always felt that I've been treated fairly by the Service Dept and the Body Shop. I don't ever intend to purchase another Ford, given the serious issues I've had with them; but I will continue to use ANF-Amherst to keep the one Ford I still own running for as long as possible.

Shawn is the man, all went well, treated me like a king. Thanks AutoNation!!

My service guy was very honest. Gave me the prices and did a temporary fix until I was able to get the money to fix it.

Our salesman Isaiah was the best. He did not push us into anything and listened to our needs in what we wanted.we purchased a used car for our granddaughter and we will return there when it’s time for us a new car. The one hour drive was worth it.

I would recommend Auto Nation Ford to anyone who needs work on their cars. The staff is very helpful and the work is A1. And on time they are very professional when it comes to their workmanship.

My oil change got done in a reasonable time. My associate was very kind. She informed me about my ford points that helped cover my costs. However, I asked to see what my oil looked like and where I could see how my oil looked but did not. Overall good, timely service.

Salesman was very helpful in explaining everything about my vehicle, and the process in purchasing said vehicle.

The adaptive cruise wasn’t working properly. After extensive troubleshooting they were able to determine the problem and fix it.

Working with AutoNation has been a great experience over my past 5 vehicles. (Jeff and Harry at the BEST!)

I took my 2022 Ford Explorer to Autonation Amherst yesterday 11/3 for a routine oil change and tire rotation. I was told that I had a “nail in the sidewall of the tire that can not be patched”. They attempted to upsell me on a $250+ tire. I declined to purchase the tire at the dealership. I took my vehicle to a 3rd party tire business, where the manager and 2 techs inspected all 4 tires. No nail was found. Ive had issues with Autonation dealerships since I purchased the vehicle 6 months ago. I purchased it at Westlake Autonation, and realized a few days after purchase that there was a crack in the instrument panel. 6 months later, and the dealership has yet to address it, despite multiple calls to the dealership. Because of these issues, I went to Autonation Amherst for service. Due to the multiple issues I have experienced, and lack of follow through from Westlake Autonation, I will not be purchasing another Ford from any Autonation dealership. I will also advise family and friends to steer clear of Autonation. If I could give zero stars and still submit my review, I would. Update 2/2/23: On 11/17/22 I received a voice mail from the service manager Rob, stating there was indeed a nail in the tire, and it “basically just fell out of the tire in the shop”, which is why the other shop did not find a nail. He warned me that there is a “slow leak” in the tire, which is a safety issue, and he could work with me on the price of a new tire. I did not return his call, as I had already lost trust in this dealership. I just decided to take my chances on the tire. I came here to report that nearly 3 months later, throughout the winter months, I have maintained tire pressure in all four tires. This confirms my suspicion that there was never a “slow leak” in any of my tires, and Autonation Amherst was indeed just trying to upsell me on a new tire. I will obviously not be returning to Autonation Amherst for service or sales in the future.

Always professional, customer friendly, and work is done in a timely manner. When making appointments, for service ask for Shawn Vanantwerp, always the professional. When you need to purchase, look to no other the Jeff Wells.

Very nice and deserves five stars

I have been dealing with Jeff wells for years now. He has never been pushy when it has come to buying my vehicles with him. I am more than happy with my new super duty and thank him for the great experience again and will continue to look forward to dealing with him for years to come.

Great dealership! Everyone takes a good care of your car and always make sure you are extremely satisfied with service.

Very nice

Service gal was super friendly! Rushed but pleasant. Efficient on repair of recall. She even offered to wash my car even though the weather was offering a dirty mix of rain and snow. 5 stars for this visit.

I only go to Auto Nation because of their quality work. Customer service is always friendly, technicians helpful, and honest. They find ways with suggestions to save me money. Appreciate their services.. ??

Very helpful, friendly,..waited while having my car serviced which only took 30 minutes.. Reasonable price...also received free car wash..Nice..

Bought a used Ford Focus Titanium last year in March. Found out from Auto Nation it has been unsafe to drive all that time because of a faulty transmission module. I was advised to leave it there and take a loaner for as long as needed. Also I was told of other needed repairs. Fantastic employees who really care about their customers.

Due to supply issues you had my car for 3 months but made sure that we had a car to drive during that time. Kept us updated and the car is working wonderful now. Thank you for the great customer service.

Came in for a fuel pump change. They were not careful removing my fuel tank and fuel neck. After repair was done quoted me $816.00 to repair the fuel neck. They stated they didn’t have to remove the fuel tank although the paper work stated that they did on the work order. After confrontation they couldn’t give me an answer on why check engine light was now on after they worked on it when it wasn’t on before I drove it in. STAY AWAY FROM AUTO NATION! I have a truck in order to get to the pump you absolutely have to drop the tank they were not careful and broke a seal after they jerked the tank out of the truck. If you deal with someone named Sean he is a liar and will try to get you to spend as much as possible.

APPOINTMENT WAS TIMELY, SERVICE WAS EFFICIENT AND THE PERSONEL WAS FRIENDLY AND CURTEOUS.

Great prices

Thank you darian and the staff at AutoNation Amherst for the best car buying experience!

expert knowledge, employees always go above and beyond and honesty. I'm always informed about services and it never varies.

I recently purchase a 2017 Lexus RX 350 from this dealership and the sale persons were very helpful with the sale.

Awesome job. Thank you automation ford of Amherst!

Every time I’ve had a service performed on my Ford Escape all the employees are always so helpful to answer any and all my questions and are so polite. Highly recommend Auto Nation for all your Ford needs.

This was the easiest dealership to work with. By far the best experience buying a car that I've ever had.

I recommend making appointments for your wheel alignments & oil changes at Auto Nation. I had a service advisor, Shawn Vanantwerp. He got me in & out fast enough to make an appointment afterwards. He also came out and told me my lug nuts were swollen & needed to be replaced & replaced those also.

I originally brought my car in for the complimentary car inspection I received via email. When I dropped it off, I was told it would be a one hour wait. Because my ride was still there, I told service I had a ride. We went out to eat, 45 minutes passed, and my ride dropped me off. I waited. When it was a total of 1 1/2 hour, I informed service I needed to leave because I had to watch my great grandchildren. Fifteen more minutes passed, and I said I needed to leave now, and I needed my car. Before I left, I was given a complimentary oil change because service did not want me to have a "bad experience." The following week I scheduled the oil change and inspection. I waited about 1 1/2 hour for the service. I believe service thought I was just dropping off the car the first time and not waiting, and this was the reason for the lengthy time. It was not services fault. I feel Auto Nation's service department went the extra mile to make my experience a better one the second time. I really felt that the Auto Nation Ford in Amherst service department cares about their customers. I am very pleased with their service and care.

Jim Lee is awesome as always!! His son Sam Lee as well!! Great dealership!! We have leased 6 vehicles from them so far. Won't go anywhere else!!! Infinite stars to them!!

They were professional, efficient, knowledgeable, friendly and helpful.

Excellent had my car in and out on time.

Full service oil change w/ tire rotation. Was done quickly and service advisor kept me informed of the progress.

Wonderful customer service. I enjoyed everyone I worked with when I purchased my vehicle.

AutoNation Ford Amherst always provides me with fast, friendly & professional service.

AutoNation Ford Amherst always provides me with fast, friendly & professional service.

Pleasant and quick. Well this was going to be a good review but then it said it was too short. Now I will never take the time to do another review again. Congratulations.

Good selection and sales people with patience.

Took my explorer in for recall work. Upon their inspection of the car aside from the recall, this site told me I had $4200 worth of repairs. I declined and took my car to a local mechanic who made the repairs for $400. Be cautious of price gouging and deceitful tactics.

Thank you Auto Nation for another great experience! Quick, easy, and their staff is amazing! Fun, friendly, informative! And let me tell you about my host while I was there! Jessica Mathis you were awesome! Thank you!

I was in and out with no hassle and service was outstanding

Took my explorer in for recall work. This site told me I had $4200 worth of repairs. I declined and took my car to a local mechanic who made the repairs for $400. Be cautious of price gouging and deceitful tactics.

As always I was very satisfied with how I was treated by Amherst AutoNation. Your representatives were extremely helpful.

Went in to get oil changed and it was emDone in a timely manner

I was able to schedule a same day appointment at autonation in Amherst.

Excellent service, they were very attentive, and while I waited they came periodically to tell me about the progress. Very satisfied thank you!

Shawn always takes great care of us and our cars! This service was for a battery replacement and I was able to use my FordPass points to pay for almost all of it. Shawn is always friendly and never pushy. I always ask for him when making an appointment.

I recently purchased a used 2020 Ford Escape. My salesperson was awesome and the vehicle was more then I could've asked for at an amazing price. I have never had a vehicle with so many features. About the only thing it doesn't do is cook and serve you breakfast...although I haven't read the owner's manual so it might. Seriously though, from start to finish I was out of the dealership in less than 3 hours.

I would absolutely recommend buying and servicing all ur vehicles here at this location..

The Sales staff were Fast, courteous, and very efficient. I personally dealt with Marquan Bason

Bluetooth mic no longer work after install on heating core wires left on dashboard!

Had a great experience buying my first car from a dealership! Darian was the best man for the job in assisting me in making sure I got into a good vehicle and at the best possible deal. I do highly recommend!

John Barcia and Lonnie did a great job getting a car for my daughter. They got it done in less than 24 hours. Car was not available in there dealership and had to locate it. Great experience and will recommend them to family and friends. Thank you John & Lonnie

Awesome Job! Thank You! 10 STAR

This place expressed extreme professionalism when I’ve had to deal with their service department. I’ve had a on going issue with my F-150. I had a horrid experience with Mike bass Ford in Sheffield where they were blatantly ignoring my calls including the manager about warranty work that had been done. These guys swiftly did their jobs and answered all my questions about the work performed. Thank you.

Sales department was great the collision part was awful..

I went to Auto Nation without an appointment and they helped me right away they were very professional and accomadating and the service was outstanding Thank you very much for your help

Autonation ford Amherst has the best customer service . They really make you feel at home . Great people and they make sure you leave completely satisfied in your purchase or your services .!!! Great place to do business with !! I recommend!!

It costs ~$1K+ every time I go as they want to fix more then the one issue. Cannot fix blinkers on car they sold me. Going elsewhere.

Had emergency need for battery replacement. Fit me in for service right away. They noticed I had not responded to a recall notice so they fixed that issue as well AND did a much needed car wash. Friendly over the top service helped keep my holiday good spirits alive.

The service on the vehicle was relatively quick and properly repaired. They kept in contact with updates on the repairs while the vehicle was being serviced. The estimate I was given was approximately 50 dollars more expensive than the quote however, thankfully I had enough to cover it.

Always fast & friendly.

Was very satisfied. Everyone was very nice.

Service department was great!

Shawn and Jessica in the Service Writer department were great! They make the service experience easy and convenient.

Purchased a new 2022 Bronco Sport Sunday 12/18, and the process could not have been better. Jordan was a great sales staff member and got me the car i wanted with the features i needed. Matt in finance made the process smooth and simple.

our salesman was nice ,, no pressure salesman ,,, price was where we wanted to be ,, overall great experience ..im a two time buyer from autonation and may be a three time buyer when purchasing again..

Shaun and the whole team have never let me down. Best service and attention to detail have always been my experience.i had my out change, and the all point check. Then went back for a complete detail inside and out, of my car. I bought floor mats there and they installed them for me. WONDERFUL SERVICE!!!

Got into an accident & had my car fixed there…Great service & gives you updates on the progress on your vehicle

Everyone was friendly and courteous. Did not have to wait long. Like that they wash my car

Parts were ordered and came in fast and they were able to get us back in quickly to finish the job

Do not believe what they say , I was selling my car and they offered me a price, than they flip flop , don't come on phone you send email and they do not reply......finally after 3-4 days of follow up they said the offer is over and new offer is now lower. At no time they said the offer is valid for how many days...not sure when the offer started and got over.........finally I lost the other offer following up with them.......!!! So even a written offer can change........!!!

Shawn and his team also do a great job. Fast and good.

I worked with Mr. Hernandez to purchase my vehicle. The experience was outstanding! He was able to answer all my questions, provided me with everything in needed and made the process move as quickly and easily as possible.

I appreciated the transport home instead of waiting at the dealership.

Thank you for making my visit easy, I was able to get my car fixed quickly and everyone was efficient I appreciate that they washed my car before returning the car to me which made me feel like a customer not a number.

Shawn and the rest of the staff were awesome.

Jesse Hernandez Jr. was 100% professional in the search for the vehicle that I was looking for.

Fast

Fast & easy in & out for my oil change.

Service was quick, and the people friendly.

Great experience was looking for a car found a good used vehicle and got a good amount for my old car everyone there was helpful preferred place to go for cars

Service is always great. Shawn always take care of me and my whole family.

Great service and friendly staff. They go over recommendations and ask before doing anything additional.

Great Service!!

Marquan was awesome. We are several states away and he helped get all the relevant information to me on a vehicle. He also helped assist me with getting in the vehicle shipped. The vehicle came perfectly as described. Car buying can certainly be stressful. However, Marquan made the process very simple and he did absolutely everything that he said he would do. If you're in the market go contact Marquan. You'll be glad you did!

Every time i drop my car off for servicing/oil change im always in and out in a timely manner and the staff is always super nice! i love coming here

Everyone was wonderful.

Service done quick!! Kaitlin D. is spectacular!! Took care of me and made sure I was good to go!!

Courteous staff. Prompt service

having employees like John bsrsha he's always there to help when u have an issue at the service department

When I found the right department it went smoothly.

AutoNation Ford Amherst is the best! I drive from Columbus to Amherst to get my car serviced. Their team is always friendly and fast. Thank you!

They are the best

Helped get the cosmetic damage to my car dealt with rapidly and assisted in fixing a small issue with a rear window that they didn’t even charge me for in the process. Can’t express how happy I am with the work they did. Thorough and open communication the whole time.

Everything was as straightforward as it could be. When I messaged the dealer about the car, I got every question answered. Same thing at the dealership. I already had a quote for a loan and they took the time to see if I could get a better/lower one. Absolutely worth the 2 hours of driving, thank you guys for helping me get a reliable vehicle!

The truth is that I will not buy cars here again in less than a year, the echeck of my truck learned 4 times, I do not recommend them

The salesman Jessie was very knowledgeable and easy to work with. The finance department met my expectations and more. I would definitely recommend this dealership.

I always have a pleasant experience here! I stopped going because I lived closer to another service center. I unfortunately had a bad experience at the other center and now drive the extra mileage just to go here. They are helpful, honest, friendly and they listen to you!!!

Customer service was excellent! Explained the issues with my car down to every detail. Highly recommended.

Still trying to figure out why no one will help!!! Purchased a 2010 Ford Focus in 2010 and transmission and gears were not working 35 miles brand new car auto nation called me crazy and NOW recalled for every one of my complaints and I voluntarily gave car back to Ford Credit and it went to auction they say I owe 8,000 on a car I paid on 2 years and they got 14,000 at auction, attorney harass me almost everyday for all these years!!!

The service department went above and beyond for us. Despite taking long due to back orders on parts (computer chip), they kept us well informed of all if any progress.

I had my car in for recall service yesterday. I was in & out in a half hr. They did a nice job in a timely matter. 5 stars from me

Jim and Sam were absolutely wonderful! The process was easy and seamless! Living an hour away I wouldn’t choose to go anywhere else but AutoNation Amherst and work with Jim and Sam Lee!

Hands down, the best car buying experience. We worked with Jeff Wells as we ordered a brand new Ford Bronco. Jeff is incredibly honest, transparent, and properly managed our expectations. Jeff has integrity and was all about the customer throughout the entire process. As long as Jeff is selling Fords, we will now be a Ford household returning our business to Jeff. In a time when dealers are taking advantage of customers due to allocation, too much demand, and supply constraints, Jeff Wells was a rare exception who did the opposite as he very much took care of us, treated us with respect, and sincerely valued our business.

Hands down, the best car buying experience. We worked with Jeff Wells as we ordered a brand new Ford Bronco. Jeff is incredibly honest, transparent, and properly managed our expectations. Jeff has integrity and was all about the customer throughout the entire process. As long as Jeff is selling Fords, we will now be a Ford household returning our business to Jeff. In a time when dealers are taking advantage of customers due to allocation, too much demand, and supply constraints, Jeff Wells was a rare exception who did the opposite as he very much took care of us, treated us with respect, and sincerely valued our business.

The service department at AutoNation Ford Amherst is clean and well run. Shawn has helped us the last few times we’ve had service done on our vehicles and he is friendly and efficient.

I went in for one of my prepaid maintenance oil changes. I only have 6,000 miles on my vehicle. They did it and didn't try to hit me up with any unnecessary service up sells.

Nice place, everyone is friendly. I use this dealer for service, they've always gone out of their way to make me happy.

AutoNation Ford Amherst always makes sure you are taken care of. They make it an easy and smooth process, no matter what you are there for. Thank you so much!

Nice Service for my husband Truck!!

Great service and everyone was friendly!

Friendly salesman but had very limited selection

This review is more for Ford. By no fault of my own, my 2018 Escape had a crack in the engine. I took it to Autonation Amherst in August and still don’t have it back!!!

Great service. Shawn did an excellent job communicating repairs on my truck. Would highly recommend using Autonation Ford Amherst.

Pretty awesome all the way around nice people and hard working people don’t get much better than that

I’ve been going here since 2019 bc It was great buying my car with Jan and getting service by Jason. Between my last two services both of these folks have moved on and will be sorely missed. My tech was nice and effective but I’m not confident I was helped to get the best pricing or parts given lack of experience and desire to earn commission. We’ll build up trust over time I’m sure. Idk which tech worked on my car this time but I often get a fella named Sean who bodes confidence given good work in the past. Check in takes a while these days (30+ mins). My 1 hr oil change took 2hrs now so be ready.

I brought my 2019 Explorer in for a break eval, 4 new tires, an oil change, fixing the rear passenger side seat belt and a recall. My appointment was for 10am and I was there at 9:50. During check in, I stated I would not be waiting in the lobby and then asked roughly how long this would take, so I could plan getting a ride back to pick up my SUV. I was told 4 hours. At 3:30pm I called to ask for the status since I had not received a call after 4 hours. I was patched through to Jim who did not answer. I hung up and called again and was put on hold for 16 minutes so I hung up and called again. I was finally connected to Jim who said it would be done shortly. So I had a friend pick me up and give me a ride to the shop. My SUV was just coming down on the lift. I then proceeded to wait an additional 2 hours before finally being checked out. Looking at my receipt, the brakes did not need replaced and the seat belt was not fixed. So in all, it took 8 hours to have 4 tires replaced, an oil change and a piece of trim fixed for the recall. I gave them 2 stars just because my tires haven't fallen off yet, but it will be a cold day in hell before I ever bring a vehicle back there for service. Edit: Oct 30th. I had another appointment on Oct 14th to have the seat belt fixed. After sitting for an hour, I was told the wrong parts were ordered and I'd have to come back again when the correct parts were in. I am still waiting on those parts with no update.

Bought used vehicle with warranty. Needed repair and was told it wouldn't be covered. had to push the issue and was finally repaired. was told I needed a new battery, had them test it and was given print out showing it was bad. Mind you I never had an issue with the battery. Took car to another place and had battery tested. After double checking , turns out the battery is fine.

Jimmy Ponchoa did an excellent job of assessing my issues with my explorer although I'm disappointed my warranty doesn't cover my repair, Jim did a great job.

Great friendly staff. No pressure. Would definitely recommend and buy from again

Originally left a 5 star review because my purchasing experience was great both times I’ve purchased brand new cars here. However, getting it serviced has been a different experience. I brought my new car to have the regular oil change, ect and the older front desk lady was SO RUDE. I have never had my oil changed here before and she looked and talked to me like I was an idiot. Definitely not impressed with her “customer service.”

This dealership is great! Friendly service, quick and efficient. Love working with them. Probably bought 5-6 cars from the them over the years. Go see Lonnie or John

had to have my Escape in for a recall, only waited 15 min. done

THE PEOPLE THERE IS ALWAYS NICE AND FRIENDLY. MY FRIEND DARIAN BECKWITH THIS IS THE 3RD CAR HE SOLD ME. I RECOMMEND AUTONATION IF YOUR LOOKING FOR A NEW CAR THEY ALL ARE SO HELPFUL AND FRIENDLY

Jesse at Amherst Autonation was recommended by a few people I know. This was the first time I was buying a new car. He was very patient with me. I started shopping back in April 22. I went in and gave him the mean “ I'm not buying anything today, I’m just test driving “ assuming I was going to get the pesky car salesman. His exact reply was “ If you’re not ready to buy you shouldn’t”. Then I test drove an escape and that was it. Fast forward to October 22 I was ready to buy. I went to Jesse again test drove another one with him. This time he went over a lot of the features of the escape. He was very knowledgeable on it. Harry the finance guy and Jesse got me to the monthly payment I wanted. After the deal was done Jesse also gave me a run down on how to use the remote start and set me up with the Bluetooth on my phone. I left there with a great experience and will return for my next Ford. Autonation sales was great, I hope their service department is just as great because I plan on returning for oil changes and other services for my escape.

Took care of recall quick in and out Carol

Went to autonation and Amherst they have my brakes checked They told me 3279And when I said no I couldn't Afford that they charged me a 137 for a diagnostic test which which I never agreed to which I was never told about I was never displeased with Amherst autonation Ford I felt like I was being ripped off And should not have paid anything Because they didn't repair anything

Quick, efficient check in and service. Staff was polite and courteous.

Hands down, the best car buying experience. We worked with Jeff Wells as we ordered a brand new Ford Bronco. Jeff is incredibly honest, transparent, and properly managed our expectations. Jeff has integrity and was all about the customer throughout the entire process. As long as Jeff is selling Fords, we will now be a Ford household returning our business to Jeff. In a time when dealers are taking advantage of customers due to allocation, too much demand, and supply constraints, Jeff Wells was a rare exception who did the opposite as he very much took care of us, treated us with respect, and sincerely valued our business.

Hands down, the best car buying experience. We worked with Jeff Wells as we ordered a brand new Ford Bronco. Jeff is incredibly honest, transparent, and properly managed our expectations. Jeff has integrity and was all about the customer throughout the entire process. As long as Jeff is selling Fords, we will now be a Ford household returning our business to Jeff. In a time when dealers are taking advantage of customers due to allocation, too much demand, and supply constraints, Jeff Wells was a rare exception who did the opposite as he very much took care of us, treated us with respect, and sincerely valued our business.

A very good experience and no high pressure which we absolutely loved and all were very professional and paid attention to our needs . Thank you all 5 stars and would give more if we could. Wounderful new cars sales staff.

I worked with Izaiah and he was helpful, kind, and patient with all my questions and decision making. I was nervous that I’d find a stereotypical pushy salesmen, but that was not the case at all. Had a positive experience and got an suv that I absolutely love 😊

Every time great service and customer consideration! Thank you Kaitlin!

dealership was very good and convenient. Friendly staff, especially James Lee. sr. The only thing I didn't like is the no haggle price. Although the price for the vehicle I bought was somewhat reasonable.

We worked with Darian and he was extremely helpful, friendly, and wonderful to work with! We will definitely be back to see him when we need another car!

Tony Napoli was great and the experience was no pressure and easy. Highly recommend AutoNation Amherst. Thanks Tony!

Amazing experience!

Jim Lee was good. Van was very nice. Just wish I could have haggled with the price. Overall the price was ok. Compared to similar vehicles available

Friendly, helpful staff and a very nice location.

Jeff is the best! The finance team was efficient. I love my car!

Went in for an oil change and took over 2 hours for it. Started off by asking the gal once she took all the info down for service and price that I had Ford Pass rewards. She did not know about them. She asked the typical upsell options with no price and really pushed that my cabin and air filter were in bad shape. Again no price for these. I said the cabin would be fine. After a long period of time, my vehicle was ready and said I owed nothing. I glanced at my reward points right before I left and it dropped over 33, 000 points. Asked her and another service adviser why the sudden loss of points. He explained it is so much for a part and cost me over 14,000 for the filter. I told her if I know that I would have gotten it. Her reply was I didn't know. They can delete all the negative comments they want on facebook. Observing multi customers complaining and my own experience over the time there tells me the staff is poorly trained and unable to communicate effectively to the customer.

Awesome staff and crew we really appreciate what you did getting in a pinch and getting out and back on the road... thank you

Ed in collision was great. Car repaired quickly after parts became available. Autonation has taken care of my car since purchased from them in 2013. Great place !

Autonation is very thorough and professional. They do excellent work and take pride in what they do and how they treat their customers. On the other hand their extended warranty department needs major improvements. Seemed like they were making things up as they went and was dragging the process out. In the end after back and forth with warranty side we finally got my truck back in 2.5 months.

Worked with Izaiah, very responsive and easy to work with. Process was very smooth. Will definitely be returning for future business.

Good experience

Best New car buying experience I have ever been through Fast curious friendly service. Had difficulty communicating with the person taking care of my car then when I got my vehicle back there was grease all over the door handle and all over the driver side door and vehicle wasn't even washed off.

Stopped in this afternoon to browse. Izaiah Thomas was very insightful and a pleasure to talk to. Jordan was quick to return calls and texts throughout the week with me on different vehicles.

Love these guys! Only place that I will buy or take my car for care.

I just wanted to say what a great job AutoNation did on repairing my mustang. Shawn, the service manager, was great! He communicated throughout the whole process, gave an accurate estimate and they got it done quicker than promised. Thank you Shawn and team!

Certainly will give Izaiah Thomas and Alexandra Wlaszyn 5 stars but have to knock off one star as, after leaving with my new car, a "too much oil" light came on. Assuming that, when changing the fluids, the service department overfilled the crankcase. I am now having to schedule an appointment with a service garage to check out. Again, Izaiah and Alex did a fine job!

Like all Autonations, the team leads with integrity and transparency. Always helpful, fast service and wl new a customer for the foreseeable future.

Shawn took great care of my 2013 F150 on Thursday, September 1, 2022. Thank you Shawn! I can always count on you guys.

excellent service in ALL areas.

Very friendly and corteous staff, clean cars, clean building. Our dealer Izaiah fought for us when it came to our trade in and monthly payment. Ill be directing people to this dealer in the future. Thank you and we love our new 2022 4runner trd, its a beast!

They communicated well with us and informed us well of what was being taken care of. Very trustworthy and honest.

Bought a car through Izaiah. Fast and easy, got me into the car I wanted at the price I wanted.

I enjoy working with Jeff Wells and his team at AutoNation Amherst. We have bought from Jeff for many years and will continue.

My family and I have worked with Jeff Wells at AutoNation for a long time and will continue to as long as he is there. He always works to get us something within the budget and never pressures.

Quick and friendly service

Great experience very accommodating

Great service

Professional, fast service

They were very fast at fixing my car. I had a lot wrong with it and they helped me get set up in a payment plan and when I went to pick up the car those people were very kind and helpful.

Seamless transaction which is really appreciated since I had to drop off after hours and have someone else pick it up.

They took care of my needs.

Everyone was very helpful, from the claims department to the shop. I tired other Ford Dealers and didn't get any help, but they were willing to get me in for an appointment and helped me through the process from there. I would go back again.

Lots of new people, but everyone wad great. Also the 1st time I didn't have to way 2 hours

James in the service department has been very professional and accommodating for me and my wife; he has gone above and beyond what was expected of him when it came to both routine and emergency servicing of our vehicles.

AutoNation, and specifically Shawn, stepped up and got us in for emergency service so we could safely go on the road for vacation. Thank you again.

Jeff was very down to earth. Made most of my deal on the phone, was in and out in less than an hour and a half

It was a very good deal. Love, as they summarized me, they are the best

The service here is second to none. Stranded on a road trip the team provided fast and efficient service on a late Friday afternoon that got us back on the road in less then 3 hours! We are so grateful for the time and effort that went into getting these Canadians back in their car!! Thanks so much!

5 stars for high quality service all around. deserves more recognition especially in today's time.

Great people, and an honest fair deal!

Wonderful costumer service! I never wait long to get checked in and it was pouring rain the day I dropped off for an oil change, they made my ride pull in the garage so I wasn’t running out in a down pour! I had forgotten all about the ford pass points too and they reminded me I could use those and saved me some money.

I have continue to have great service through AutoNation. The mechanic who serves my vehicle is trustworthy and I always enjoy his professional attitude.

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Jesse is a huge help and I would go buy a car from there again

Great service. They listen to your concerns and talk to you about things you may need to consider in the future. They were fast and courteous.

My check engine light came on in my car, so I called the service dept and spoke to Jim. It was determined that my car would have to go to another dealership because it is foreign. So they told they would set me up with a loaner, but they didn’t have any loaners at the time. I was put on a list, after almost a month of waiting they tried to get a car from enterprise. It never happened. So another week went by and I finally got a call from Jim that they could get the car fixed. Once we dropped it off, the car was fixed the very same day. It was a relief but it took a lot of hassle to get there. I don’t recommend buying a foreign car from a dealership that can’t service them, other than changing the oil or tires. Lesson learned.

Amazing dealership everyone is very helpful they make sure you have a great experience and after making a purchase they're still very helpful

They are very nice to work with, no gimmicks. No markups. Give more than fair trade in value and honor discounts on new vehicles. They have my business for life. Other dealers are taking advantage of short supply. They are treating customers as business as usual. The supply will increase again and customers will remember who was fair during these times and who were GREEDY!

I was very satisfied with Auto nation and there crew. I love my new car and couldn’t be happier with my experience I had getting it. I would recommend Auto Nation to any one looking for a car.

Quick drop off, accurate estimate, timely completion, and detailed documentation of work completed. I bought both of my Escapes here and will always have my maintenance done here as well. Five stars!

im on my 3rd vehicle purchase from here. Will always keep coming back. They go above an beyond to get us what we want.

The sales people were really nice and friendly .They tried to help me out right away to get the best deal I could on my used car. I really needed a newer car they had plenty I went on line and found what I was looking for and my price range. I love my new ride. Thank you and I recommended my friends to go there and check them out . All dealerships are suppose to be nice but theses guys are genuine .

Great experience all around ! Love Autonation and will continue to go to them !

great experience all the way around!

Amazing service with great staff very knowledgeable and I definitely recommend.. See Jeff Wells

I love AutoNation Ford Amherst! I drive all the way from Columbus to get my car serviced. The Amherst team is always so nice. Thank you Shawn for your help.

First oil change on my new 2022 Explorer ST. David Bailey was my Service Adviser. David did a great job. His communication was top notch. He answered all my questions (and there were a lot) quickly and accurately. He even got the ST washed for me. This is a great dealership with a great staff and David is one of them. I recommend Autonation Amherst.

Don’t ever purchase a vehicle from AutoNation there customer service (service department) sucks my car has been there for almost 2 weeks for something so simple and I have a warranty with them every time I call they give me the run around or some type of excuse of why it’s not done yet

I worked with Jesse and Sam to purchase my Ford Bronco and I will defiently be a repeat customer. They were professional, knowledgable and made the whole exprerince so easy and enjoyable.

TERRIBLE SERVICE !!!! Was told to contact them first thing at 9:00am to give them the info for our extended warranty.... called at 9...left message....930 left message 10;45 left message 11;00 asked to speak with service manager... voice mail... 11;15 voicemail;;; wanting to know status of the car we dropped of yesterday...11:30 asked to speak to dealership manager voicemail.... still need to know if we need to get rental... 11:45...asked to please contact or page someone in charge...was told their paging and intercom system out of service.. HUH ???? 12:15 still no word....left my 6th voicemail with 5 different people....12:45 left 7th voicemail.... 1:00 got call from someone who said they were service manager still havent looked at car WTF..this place is a F#!@! joke...told them to cancel service...reponse ? crikets...

Joe was a great salesman! Made the whole process of buying my lease out very easy. Matt in finance explained all the paperwork to me. The service and parts department are very exceptional to work with as well.

Auto Nation Ford provided a very satisfying experience during my truck purchase. During these limited inventory days it was nice to see Ford f150 trucks on the lot. I would like to thank the sales team Tony, Jeff for ensuring my sales experience was first class. From the initial greeting to the final finance meeting everything went smoothly and was very professional. Thanks again!

My sales person is Marquan and Peter is the manager. I give each of them 11 out of 10. Both these guys answered my questions quickly and continuously communicated with me during the process of purchasing my Explorer ST. I love my ST! This is the second Explorer I purchased from (2015 Explorer Sport) I traded it for the ST.

Marquan and Pete were major contacts during my process of purchasing a 2022 Explorer ST. They, and the whole staff were first rate. I am delighted withy new ST. I recommend this dealership, in fact I give the entire staff of Autonation, Amherst a 10 out of 10.

I used to work at AN Amherst. It’s been 5 years since I left and Service still treats me like family. I was having some Issues with an F-150 I bought. Thought the tech was missing and issue. I made a mistake by taking it to Mike Bass like a friend suggested. Not only did AN Amherst go above and beyond offering to Have Bass pay for the repairs. But, knowing how bad I needed my Truck after The service center at Bass did not answer the phone. The Service Manager Rod Lamie sent one of their Service writer’s with Vaughn’s and Had my truck towed back to Amherst on their dime. Then they fixed the issue and provided me with a loaner. I expected them to have my truck over the weekend but they had it done by Friday. I am truly indebted to Rod and his team. They always make me feel like family and we will never have service done anywhere else.

Took my 2017 Edge for a recall for a brake issue. Had been waiting a while on Bass Ford who said they have the part on order. Service man checked and they had the parts. He said if you leave it he could have it done by 4:00. The car was repaired and I was on my way. Great service

AutoNation Ford in Amherst has 2 more satisfied customers! That's a total of 4 from our family! Jeff Wells is the our go-to guy! Not only did he help get our son get started on the right track with his 1st vehicle a few years ago, but DJ is now in his 2nd one with Jeff, a brand new Ford EcoSport! Jeff also helped get my mom into a safe & reliable vehicle (a Ford Escape) a few months ago! So, it only seemed natural for my me & my husband to talk to Jeff about trading in our 4 year old Kia Soul. What a fantastic surprise when we drove home in TWO brand new Ford EcoSports this past Saturday! Thank you for everything Jeff! And Alex, who we did all the financing paperwork with, is wonderful as well! Both Jeff & Alex made the whole process smooth & kept our minds at ease the whole time! They are both very professional, personable & fun to work with! We highly recommend that you to go to AutoNation Amherst & talk to Jeff when it's time for your next vehicle! We couldn't ask for better service!

I ordered my truck in January and was worth the wait! I was very happy with the salesman and the service!

This is the second vehicle that I have purchased here in 6 months. I would recommend them to anyone looking to buy a vehicle.

Another great service experience when buying my new set of tires. Highly recommend them

Recently took my 21 Bronco in for its 20k service. Dropped it off in the morning and it was promptly ready early afternoon. The service advisor found and had the tech perform a recall while I was there. I won't take my Ford anywhere else!

The process of buying my new Maverick was quick and flawless. Jesse was up front with me about everything, and so kind.

I would recommend Autonation Ford Amherst for you car buying experience. Joe Romano was great to work with! He even stayed after hours to complete my purchase and set up my new explorer with me.

Great customer service!! John, Lonnie and Matt were Awesome❤️❤️ Bronco 2022 nothing like it 🎉🎉🎉

Great Great Great experience, from the looking for a vehicle to the purchase and finance process, A+++. Service area has great staff also, easy to book appointments and a very knowledgeable and friendly staff. I HIGHLY recommend automation Amherst.

Went in completely thinking we would not get a vehicle but we had a great salesman John worked his hardest and got us a great truck that my husband actually loves I think more than me😜 it wasn’t a long drawn out process of haggling would highly recommend

It was a smooth transaction trading in and buying. I would definitely do business with AutoNation Amherst again. Great customer service and were very friendly.

We have bought several vehicles from Auto Nation in Amherst, but since our salesperson retired, this was our first time working with Joe Romano. What a great young man! He really bent over backwards to get us into a vehicle, and has been our go between with parts (have to have accessories) and service since delivery. Has checked several times after the sale, to make sure everything is fine. If you’re looking to get a new or used vehicle, be sure to see Joe Romano at Amherst Auto Nation!

Marquan was fantastic! Since we are from Michigan 3 hours away we did all communication via phone and text! We were able to FaceTime so he could give me a closer look of the car I wanted 😊 He responded quickly to all my questions! It was great to finally meet him in person! Alex in financing is so nice! She also helped answer all my questions quickly! She’s was busy the day we came so we had to wait a bit longer than I had expected but once we sat down with her it was evident that she was very professional, detailed and organized! She spends as much time needed to be sure the customer is informed and happy!! I highly recommend Autonation Ford Amherst!

I had a really good experience with this particular dealership, after looking and looking for the perfect car I found it over here, I had to travel from 11h away and it didn't disappoint. Jordan was so helpful and help me with anything I needed prior and after my visit, so did everyone else. I had the car for 2 weeks now and I'm more than happy with my purchase. Thank you so much guys.

Very satisfied with the service I experienced.Salesman was very respectful and responsive with any questions I had.The vehicle definitely meets my standard of approval.He definitely wasn’t selling me junk! The price was fair and everyone made the experience enjoyable.Thank you guys again for the Newly used Truck I bought I love it

Our family has bought 9 cars in the last 10 years from AutoNation Ford Amherst. We have had nothing but the best experiences. Jeff Wells is amazing to work with and we trust him 100%!

My Ram 1500 had Tailgate and bumper damaged from rear end collision and the body shop did a fantastic job matching paint on new parts. Good as new. Thanks to Jim Shaferstein and his crew

very easy to work with friendly and honest

Darian was very professional, concise and very informative. This being my first purchase from AutoNation, my transaction was quick and easy. My truck was clean and ready for my scheduled pickup. Much appreciated AutoNation.

Everything was 100 satisfied with the entire experience

Great service, attentive to the customers needs! Would recommend to anyone

sales person was professional & service was exceptional. Highly recommended

Everyone there made the process so easy and efficient! A wonderful experience and people there are great! One of the best decision I ever made was selling my vehicle to them and got a wonderful offer! So thank you!!!

Not a fan. Salesman was way to preoccupied with everything and everyone one else. They did not know the car they sold me. I love the car but not the service. And then all of a sudden I get an email starting service was scheduled for my car 7 months in advance. I didn’t schedule an appointment. Not sure I want them to service my vehicle since they don’t know how to operate the car. Definitely would not recommend anyone buy a used car here.

Great place… car show is outstanding

They’re always so helpful here! Also, I definitely recommend Jason as a service representative! He’s been so helpful since day 1!

Very friendly and efficient service department employees! The shop area was very clean and well run.

Shawn was very friendly and explained procedures to me

Always great service and polite staff. I would get service there again.

Very courteous employees. Very helpful. Love my new car.

on time service. Ed kept me up to date on the timeline of repairs and was very helpful and courteous.

Very nice courteous and helpful

Outstanding dealership and Outstanding deal. I highly recommend AutoNation. I drove 90 miles to buy there and would have driven 90 more if I had to. I have one complaint. The PINK plate bracket does not match the color of the car. IT HAS TO GO! 🤣🤣🤣Thanks Joe and Jordan.

Sold my vehicle to Autonation because they offered me the best price, only later to find out that the transaction would take up to 2 weeks to clear my bank. I have a deal pending on a new vehicle elsewhere, meanwhile I have to wait for Autonation to send the funds to the bank, that held the lein on my sold vehicle. Highly pissed off. Autonation needs to get this together. 2 days is acceptable, not 2 weeks!!!

Sold my vehicle to Autonation because they offered me the best price, only later to find out that the transaction would take up to 2 weeks to clear my bank. I have a deal pending on a new vehicle elsewhere, meanwhile I have to wait for Autonation to send the funds to the bank, that held the lein on my sold vehicle. Highly pissed off. Autonation needs to get this together. 2 days is acceptable, not 2 weeks!!!

This place is awesome, the staff is very professional and friendly, I was well welcomed and my vehicle fully service in no time. Thanks!!

I got a online offer from AutoNation that I thought was a fair price and the transaction was hassle free. Everything went well and was easy. Sam and Jim were great on the phone. Sam took care of me in person and Jim said Hi when he saw me at Sam’s desk. Nice people.

Everything went well with out 30,000 service maintenance visit. we are very pleased with auto nation.

Customers are always treated very well. My salesman was well informed, very helpful and answered all my questions. I have leased 4 cats through AutoNation Ford Amherst and intend to continue doing so.

Very friendly and awesome service!

Shawn VanAntwerp the Asst. Service Mgr. I schedule with each time the truck needs serviced my Leased Ford150 2019 he ALWAYS is Very Professional and thorough. I?ve NEVER had a bad experience! He is expedient in getting the job done. Kudos to his team of mechanics also as they play an integral part of Auto Nations reputation. A lot of multitasking goes on in there every day. I am impressed how Shawn comes through each time and I very much appreciate him.

Always friendly, explain and answer all your questions, always ready to help and fix problems.

This is my second experience with the team and it was nothing short of amazing! I really appreciate the communication and details that made everything seamless for me and my wife. Big thank you to Jeff and Nate as always.

Sam Lee was super helpful. We were coming from far away, he kept good communication, sent pictures, video and made sure all the paper work was done so we can be in and out. I Would recommend Sam to anyone.

Great service. Always friendly

Great service. Always very helpful.

Shawn was great. Everything done as requested. And extra.

Always a great experience! Great customer service. Quality Maintenance and repairs when needed.

Sales team was very helpful, took time to answer any questions we had.

Great care and service. Wonderful treatment of customer.

Bought my first brand new car last week from AutoNation. Salesman was very knowledgeable about the vehicle. Thank you Izaiah Thomas and AutoNation family for your service.

I would definitely recommend autonation Amherst to anyone looking to buy a car. John B was our sales guy and took great care of us. The finance guy wasn?t the greatest (he was cold and not friendly) but that didn?t stop me from buying my dream car.

Reliable and trustworthy. The entire staff makes sure you are treated as a valued person. They go out of their way to make sure you get the best deal around. Relax and enjoy how determined they are that you know you are being treated as family.

Autonation Ford Amherst has a REAL find in Jason Polosky, Assistant Service Manager there. Every time I go in, he greets me with a wide smile and asks how he can help me. Beyond that, he takes personal pride in the services they provide, often stepping up to make sure your needs are met and expectations exceeded. I can't say enough about the confidence he inspires and it's through my interactions with him that AutoNation Ford Amherst can be assured I will be returning there for my future service needs. I didn't expect his level of service from a dealership service department, and it's nice to see AutoNation hires qualifies, knowledgeable and personable people like Jason who focus on customers as individuals whose needs he is trusted to fulfill. Thanks Jason, and AutoNation Ford Amherst!

AutoNation Ford Amherst has a real winner in Jason Polosky, Assistant Service Manager. From the moment I walked in, I felt like my issue was the most important thing Jason had to resolve, and he made sure before I left that I was completely satisfied and understood everything that was done to service my vehicle. His level of customer service is something I expect more from a private service provider, making sure a customer knows that their patronage is valued and appreciated, and taking the necessary steps to ensure you're satisfied and continue to come back. Thank you Jason, and AutoNation Ford Amherst for hiring such great people to serve your customer's needs!!!

I have purchased most of my vehicles from AutoNation Ford Amherst and highly recommend them. Jeff Wells is great to work with.

I appreciate being taken in although I didn't schedule a appointment because the issue occurred that morning and they gave me a rental car so I could run my errands. Everyone was very nice. If have to say anything that isn't positive is when my car was being sevice for body work in December I asked them to have the Sevice dept to look at the issue back then and they didn't. They said it was a wire connection problem and the Service dept didn't need to look at it they fixed it. Yes, it was okay for 2 weeks, clearly it wasn't fixed by the body shop. They did do a excellent job on the body repair. Just wished they would had did ask I requested to have the Service dept look at the car.

Had great service and thank you to Jason the assistant manager in the service department.

Love my Ford Fusion , had 2018 And now 2020, great service from. Amherst auto nation

Great people and they get you in and out fast

I sold my CR-V to Autonation and they offered more $$$ for it, were much more efficient than KBB Instant Cash Offer?s service. And I received my check that day, not 2 weeks later like KBB. I will use again. Sam Lee at Ford Amherst was great!

The experience was good! They helped every step of the way.

Overall great experience. Our salesman Joe was a wonderful help. The no haggle pricing also made life easier. It was a pretty quick process too and that was unexpected. Would definitely recommend!

I bought a 2014 Ford Escape. Excellent customer care and so helpful! Sam went above and beyond and I am so happy with my car!

Trustworthy and great service every time I take my car there.

My experience was the best. The service guy Jordan really took good care of me. Ten ?????????? for Jordan. Great job, keep up the good work.

Very organized and friendly. Jeff Wells was more than happy to figure out what the best way to go with pricing.

I had a good experience. They found me the car I wanted. At first I didn?t like their trade in offer for my car but eventually I got the price I wanted.

I love my experience with the AutoNation Ford Amherst team. They are accommodating, reliable and possess great customer service skills. Heads above many others.

Great car for a great price, great service. I hope that if the tires continue the unusual wear pattern that it will be handled by a great warranty.

Exceptional service ! My salesman Jeff is awesome ! He cares about his clients with class ! See Jeff for your next car !

Quick and easy service. They even washed it when they were done.

My tire was losing pressure so I stopped in to see if they could take a look and although they were busy the took care of the problem right away! They are always helpful and courteous.

Dropped off night before. Picked up next day. All services requested complete and as far as I can tell done well.

Jeff Well is great to work with in Amherst facility.

I had a really great experience at Auto Nation Ford Amherst. Joseph was very friendly and helpful and were able to accommodate my budget for a lease. I would strongly recommend him and his team.

When I take my vehicle to Autonation Ford Amherst, I have full confidence that it will be done right. Our service advisor Jason was very nice, friendly and extra helpful, he took the time to explain what the technician found and recommended the best solution, he ordered the parts, they installed them and we got the vehicle back good as new. I would recommend them to anyone!

The visit was an oil change and tire rotation. It went as planned.

They are always professional and treat me like family, from sales and service to collision. Their service is always fast.

They are very nice and the work is done quickly!

Always Great. Ryan is a true Professional. Others should follow his example.

Treated very well was well informed through my visit it was sort because they had to order parts but I was very satisfied

I was very pleased with the service on my vehicle. Ryan kept me informed throughout. Service department is efficient in all areas. Pre-COVID I would wait in the waiting room, comfortable.

I have been coming to these guys for years, would never go anywhere else, they are the best each and everyone of them.

Everyone was courteous. Service was quick.

My salesperson, Joe Romano! He went above and beyond to get me EXACTLY what I wanted. This was my first experience with AutoNation Ford Amherst and Joe insured that I will be a repeat customer.

I had an appointment today to get a recall repair done at 1 PM at the Autonation on Rt 58 in Amherst Ohio. When I got there the place was dark and a note on the door stating closed due to power outage. They didn't even have the courtesy to call and let me know that they would be closed. I have bad arthritis and it hurts to get into my car an drive as well as the pain I have to endure when walking and standing. I knocked on doors to see if anyone was around to get someone attention to see if I needed to reschedule or what, but nobody responded. I finally left and came back home. We have had problems with this dealership before and this is the final straw. I will NEVER go back to that place again come xxxx or high water.

My salesman John was very helpful. Great job!!!!!!

Great and speedy service ? Oil change. Rotation of the tires

Vehicle buying and or leasing made easy at the Autonation Amherst Ohio team,I am a repeat customer and will keep coming back to get vehicles here,always clean and a great friendly atmosphere

1.Found the vehicle I wanted online and agreed to pay the asking price in cash on 9-29-20. 2. Did not receive paperwork (hard copy) until 10-20-20. Information and communication from AutoNation and Maverick Signing was inaccurate and not consistent. 3. Calls and complaints to the corporate office went unanswered. 4. From the time they received my check it took them 9 days to deliver my truck to me. 30 days after I agreed to pay cash. 5. Before I received paperwork I was notified by AutoNation that the price had been reduced. That price reduction was never honored. 6. The reason I did not fly to Cleveland to pick up the vehicle is because I did not want to put 1700 miles on it right off the bat. AutoNation put 500 miles on it at some point from the time they said they had it "put aside" for me to the time I got it. I don't find it to be a coincidence that the General Manager's cell phone was programmed in the vehicle. 7. All in all a terrible experience. I do not understand why they advertise that they can make long distance deals if they can't do better than this.

I agreed to pay cash for the asking price of approx.40K on 9-29-20. It took AutoNation 20 days to get a hard copy of my paperwork to me. It took only 30 hours for them to get the paperwork back from me. From there it took another 9 days for them to deliver my vehicle. Communication from the sales representative was poor, inconsistent , and incorrect from the start. AutoNation blamed the 3rd party signing company and vice versa. While I was waiting on paperwork I received an email from AutoNation saying the price of my vehicle had been reduced. That price reduction was not honored. One of the reasons I didn't fly to Cleveland to pick up the vehicle was because I didn't want to put 1700 miles on it right off the bat. Once I received the vehicle it had 500 more miles than they told me it had when they "put it aside " for me 30 days prior. I also do not think it was a coincidence that the general manager's cell phone was programmed into the radio of the vehicle. I don't understand why they advertise that they can perform long distance transactions if they cannot deliver the service better than this. I called the corporate office twice to voice my concern and complaints twice. I have yet to receive a call back or get a response.

all things went well the first service guy was not helpful but the 2nd guy did a good job And got it done